退款政策

We value customer satisfaction and strive to provide quality products. Please read our return and refund policy carefully before making a purchase.

1. All Sales Are Final All sales are final. Once an order is placed, it cannot be canceled, returned, or refunded under any circumstances.
2. Exceptions for Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact our customer service team at shop@complexchinese.com within 1 week of delivery. To process your request, you must provide the following:
   1. Order number
   2. Clear photos of the defective or incorrect item
   3. Description of the issue
      Once reviewed and approved, we may offer a replacement or store credit at our discretion.
3. Contact Us For any inquiries or assistance regarding our return and refund policy, please reach out to our support team at shop@complexchinese.com.